HELP CENTRE
FREQUENTLY ASKED QUESTIONS
Everything you need to know about ordering, shipping, returns and caring for your Racewright gear. Can't find your answer? Email support@racewrightathletics.com.
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How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping is typically delivered within 3–5 business days within the EU. Express options and exact delivery estimates are shown at checkout based on your location.
Do you ship internationally?
Yes — we ship worldwide. International delivery usually takes 7–14 business days depending on your destination. Live rates and estimated delivery times are calculated at checkout once you enter your address.
What is your return policy?
We offer 30-day returns on unworn, unwashed items in their original condition with tags attached. Start a return from your account or email support@racewrightathletics.com and we'll guide you through it.
How do refunds work?
Once we receive and inspect your return, your refund is issued to the original payment method within 5–7 business days. You'll get an email confirmation as soon as it's processed. Original shipping costs are non-refundable.
How do I track my order?
As soon as your order ships you'll receive a confirmation email with a tracking number and link. You can also view order status and tracking any time from your account under Order History.
How do I choose the right size?
Each product page includes a detailed size guide. For an oversized, relaxed look size up; for a sculpted, performance fit stay true to size. Still unsure? Email us your measurements and we'll recommend a size.
How should I care for my apparel?
Machine wash cold with like colours, and hang or lay flat to dry. Avoid fabric softeners, bleach and high heat to preserve the performance fabric, fit and print on every piece.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, Shop Pay, PayPal and iDEAL. All payments are processed securely through Shopify.
How do I use a discount code?
Enter your code in the "Discount code" field at checkout and select Apply. The discount updates your total before payment. Only one code can be used per order, and codes can't be combined with other promotions.
How do I contact support?
Email us any time at support@racewrightathletics.com or use the form on our Contact page. We reply within 24 hours on business days (Mon–Fri, 9:00–18:00 CET).